International Shipping

We have a very high success rate shipping internationally. Nearly 99% packages shipped internationally are successfully delivered, but we DO NOT GUARANTEE delivery. However it’s safe to say, that we’re experts at shipping internationally.

Why get your order lost at customs? We make shipping internationally simple for both residential and commercial addresses. We make shipping a seamless process.

In purchasing from Profibers.com you are accepting responsibility for your package once it is shipped.

We do ship to China-shipping is calculated through the site dependant on location, weight and type/speed of shipping.

We do ship to Australia-shipping is calculated through the site dependant on location, weight and type/speed of shipping. 

We do ship to Brazil-shipping is calculated through the site dependant on location, weight and type/speed of shipping.

In Fact, We ship to every country in the world and serve many expats/locals all over the world, with our wide range of freight forwarders working for us.

Please understand however, that you are agreeing to our terms and conditions in purchasing.

We recommend when placing an order of a large quantity of items that you split the order up into multiple orders of smaller quantities.

Important Restrictions

Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. It is your responsibility to know what is legal in your country and what is not. We will always ship discreetly and in a way that will best help you receive your order.

We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly for them.

Profibers.com will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. Profibers.com will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of condition.

Your Shipping Information:

Please make sure you provide your full shipping address, and phone number in English when ordering internationally. The phone number may be used by the USPS or Profibers.com to contact you in case we have problems delivering your order.

We Ship with only USPS. 

USPS First Class International shipping takes between 7-20 business days for delivery to your country and then must clear customs. First Class includes limited tracking scans and utilizes an eCom IPA level service. To track your order with the First Class Super Saver option please visit:

http://dm.mytracking.net/globegistics/dmportalv2/externaltracking.aspx

USPS Priority Mail Express takes 3-5 business days to your country and then must clear customs. This is a great shipping option as barely any packages have ever been seized that were shipped this way. All shipments include full level tracking scans and be tracked at the USPS website.

Important Note: We do not deliver with in these countries: Belarus, Burma, Cote D’Ivoire, Cuba, Congo, Democratic Republic of the Congo, Iran, Iraq, Liberia, Lebanon, North Korea, Sudan, Syria, Somalia, Zimbabwe and the Balkans region which consist of the following: Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Moldova, Montenegro, and Serbia.

 

Delivery times are based on shipping with the assumption of no delays, if there are delays packages may take a few additional weeks.

Please send us an email: support@profibers.com

Please include your Shipping Address, Order ID #, Request, and one of our experienced representatives will email you back shortly.

Thank you,
Profibers.com